Chapter_1_-_Slides_QM-250508_114239

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Introduction to Quality Management lecture notes...TQM is old but many of today's quality measures are based on TQM anyway...
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  Chapter 1 Introduction To Quality  What is Quality?  Quality is a subjective term for everyindividual  According to technical usage, quality canbe defined based on two definitions: 3. The characteristics of a product orservice that are able to satisfy stated orimplied needs of people 4. A product or service that is free from anydeficiencies  W. Edward Deming    William Edwards Deming , 1900-1993)was an American statistician, collegeprofessor, author, lecturer, andconsultant.  Deming is widely credited with improvingproduction in the United States duringWorld War II   “Quality can be defined only in term of the agent. In other words, it depends onwho judges the quality    Total Quality Management  an approach to maximize the competitiveness of an organization through the continualimprovement of its products, services, people,process and environment.  According to the U.S. Department of Defense,Total Quality Management (TQM) refers tocontinuous improvement activities involvingeveryone in the organization.  TQM integrates fundamental managementtechniques, existing improvement efforts andtechnical tools under a disciplined approachfocused on continued process improvement.
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