Customer Service in Health Care

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Customer Service Management Expectations  Participant ????????  Facilitator Let us not have Santa’s story……….. Dear Santa, This year for Christmas I would like to have a slim body and a fat purse. Please do not mix up the requests like you did last year! Yours truly So what are your expectations? Stated Expectations  To understand elements of customer service in hospital management  How do I manage service issues in my hospital?  To create a world class service organisation  To
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    Customer Service Management  Expectations  Participant  Facilitator ????????  Let us not have Santa’s story………..   Dear Santa,This year for Christmas I would like to have a slim body and a fat purse. Please do not mix up the requests like you did last year! Yours truly  So what are your expectations?
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