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1. Technology that maximises mobile workforce management 2. WHAT IS iãSOFTWARE360? Our technology offers end-to-end solutions helping all service providers manage their…
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  • 1. Technology that maximises mobile workforce management
  • 2. WHAT IS i•SOFTWARE360? Our technology offers end-to-end solutions helping all service providers manage their delivery and meet Key Performance Indicators (KPIs). For example MEP, cleaning & security, work orders and incidents to logistics, audits and inspections. With the combination of questions and customer forms, companies can deploy training, questionnaires and any of their own forms. For companies working under ISO standards it can prove difficult to use mobile applications and still comply.With i•Software360 customer forms any of your service providers or divisions can simply input their own forms into the system and deploy to the field. Data is fed LIVE through the dashboard, or can be printed to look exactly like the original form.Via centrally captured data, the system is able to identify exceptions and flag up issues before they become larger problems. All the information is reported live into a single daily occurrence log and can be called upon via management dashboards in real-time, allowing instant decision making. Risk and compliance is a concern across every part of an organisation. i•Software360 solutions efficiently identify risk exposure by assessing and monitoring information in real time. This provides any organisation ultimate transparency and therefore control of company compliance and KPIs. CASE SCENARIO You are the Service Owner or Manager responsible for a national or global service which is important, perhaps occasionally critical, to the effective and profitable operation of your business. You have spent time on a Service Plan, designing and defining what needs to be achieved. This is not always easy as services always need the flexibility to handle contingent situations, without too much extra cost. You are pretty sure the right assets and people are in place as they start their shifts in a variety of locations, managed by the HR, Rostering/Scheduling, and Payroll/Billing systems. All the costs are committed, and the important value addition or benefits you are paying for begin. Now is the time you want to have confidence in what is going on, without relying on too much local management and track all the KPIs you put in place live! How do you do that? Is the service being delivered right? Could you achieve more with the resources? Are all the compliance steps being taken? Is there consistency between locations and learning that could be shared? How do you know? When will you find out? When there is a failure? What happens when there is a failure? MEASURE, MONITOR, MAXIMISE Technology that measures performance and KPIs i•SOFTWARE WORKS ON YOUR OWN MOBILE DEVICE
  • 3. The software comprises of Mobile360, PTT360 and Manager360. With these three elements working together; the Service Owner, Manager and Delivery Team can drive improvements in Service value. DeliveryTeams feel supported, can demonstrate their existence and response to complex situations; and receive training and advice that assists them in showing they are doing a good job. Service Managers can demonstrate they have met targets. Manager 360 gives them the visibility to take active steps to make improvement if possible and manage staff and assets before failures arise. Service review meetings move from a discussion of history to one of development. Rather than relying on whether customer satisfaction surveys show that the output is good or not, Service Managers can see, manage and develop the service and in doing so, demonstrate to their organisation the value they deliver and the contribution they make to the organisations success. This is all achieved by the unique capabilities of i•software360. Derived from its simplicity of use through intuitive questions and forms, our software ensures a high level and quality of data capture; and powerful analysis and reporting globally to the owner/manager. i•software360’s business logic has been developed over 10 years and through 3 generations of software. Technology that monitors and reduces risk LIVE DATA IS CAPTURED AND DELIVERED TO YOUR HANDHELD POWERFUL ANALYSIS TOOLS ACCESSIBLE IN YOUR DASHBOARD
  • 4. i•SOFTWARE360 IS A USEFUL APPLICATION IN A NUMBER OF INDUSTRY SECTORS By equipping your personnel with i•SOFTWARE360, you effectively manage your business activities LIVE! ?i•SOFTWARE360 SERVICE MODEL SIMPLE HAND-HELD APPS FOR STAFF 1 ALLOWS DETAILED REPORTING THROUGH RESPONDING TO QUESTIONS & FORMS 2 Aggregated into a multiple service wide view with drill down capability 3 That can control in real time, Risk, compliance, service & KPIs 5 Accessed through a simple control panel tracking field requests, time, stock & issues 4 i•Software360 elements i•Software360 comprises a number of modules enabled on the handheld that com • Incident Tour: core question delivery and reporting functions • Work Order Management: interfaces to escalate automated workorders • Document Centre: distribution and confirmed delivery on policy documents • Customer Forms: your company’s forms in the field • Push to Talk: Global communication allowing radio replacement and better budget use. One person, One device Retail Maritime Commercial Property Utilities Hi-Tech Logistics i•SOFTWARE360 can operate stand-alone; but also offers professional services training and ongoing service development support to ensure a smooth integration with existing CAFM, HR or other reporting systems.
  • 5. Key Features We provide software applications designed to help organisations maximise their mobile workforce management. Bring Your Own Device (BYOD) i•Software360 is compatible with iOS,Android and Windows. This allows you to mix and match devices and be competitive in your device provision. Data synchronization:The mobile software “synchronizes” with a database hosted on the Microsoft Azure cloud. Using a reliable cellular data connection or WiFi connection, data is securely transferred to the hosted cloud database.Where the data connection is weak, the operator can continue to data capture and the “syncing” will occur when the signal strengthens. Easy navigation through i•Software360 applications/features: i•Software360 designs its software so that it is intuitive to the user with appropriate prompts to assist navigation from one feature to another or within an application. Activity Log Activity logs: All actions performed in the software resulting in data being captured and saved on the mobile device are recorded in an activity log. Each activity log also contains additional items that automatically captures including date and time stamp, users name, and the GPS coordinates when available. Handover Log Handover logs: Mobile users are able to provide ‘handover’ notes to the next user/shift.This allows users to communicate important items without requiring them to be physically near each other. Users are then required to review and accept pending notes. SHIFTS Mobile shifts: Shifts can be specified to allow for monitoring time worked for mobile users. Shift exceptions: Sometimes it becomes necessary to modify a shift for a different time, on a specific date. Shift exceptions allow a manager to easily override an existing shift with a modified value for a limited time. Shift notifications: Email notifications can be set to notify a manager whenever a shift is not started. Schedules Variable task scheduling: There are many tasks that do not routinely form part of a tour. Schedules allow a manager to assign tasks on a periodic basis or if there is a special one-off task that need to be performed. Schedule exceptions: Sometimes it becomes necessary to modify a schedule for a different time, on a specific date. Schedule exceptions allow a manager to easily override an existing schedule or re-assign. Threat levels: Schedules can be assigned to specific levels whether you use them as threat level or operational levels, these allow for specific tasks. Such tasks can include tours and special instructions. One online click allows you to change every device globally. Schedule notifications: Email notifications can be set to notify a manager whenever a schedule is not started or when it has been successfully completed. Tours Intuitive, easy-to-use tour set up: A tour of a facility or campus is an organized series of physical locations, identified and fixed by GPS, barcode or NFC, at which a mobile user is asked unambiguous yes/no questions. Depending on the answer provided, the tour may require a specific action be taken, at which time the user will be required to specify if they were able to complete the action or not. Random, Fixed or User Specified Tour Sequencing: Random ordering offers a mechanism to randomise the location order so that patterns cannot be inferred. Fixed sequences require the user to only visit locations in the specified order. User specified sequences allow the user to decide the order they will visit each location, allowing for a more dynamic approach. Barcode/GPS/NFC for location control: Before the mobile user can answer the questions at a location, and execute any required action, the location must be validated by using GPS coordinates, barcode, or NFC. Directions can be added to each location to help a mobile user find the specified location, allowing minimal training. Simplified question/answer process to minimise user input: i•Software360 encourages simplicity in question setting to minimise confusion and ensure Tours can be completed efficiently and effectively. Questions are structured to produce a yes/no response.
  • 6. Defined actions to be taken: Depending on the response to a question, action instructions can be provided to the mobile user to indicate another step be taken. If the appropriate action is not completed for any reason, managers are alerted and a message can be provided to the mobile user. Tour pause: A tour can be interrupted at any time, allowing the user to perform an unrelated action. The user can then resume the tour from the point they left off. Tour notifications: Email notifications can be set to notify a manager whenever an action is not completed, a location is overridden or a question is not confirmed. Incidents Fast data entry on mobile device: All data pertinent to an Incident is captured with minimal keystrokes and with clean, intuitive navigation between sections. Extensive data capture: Incidents provide informational fields for description, relevant documents, individuals involved, emergency services, photos, signatures; all segregated into logical sections. Time Date stamping: All Incidents are automaticallyTime and Date stamped. Editing capability with revision control: An Incident can only be modified before it has been marked as completed.After which, a revision can be made but the original document is never modified.This provides an easy to follow path of ownership with any incident in the system from creation to closure. Defined by Class, Group Category: All Incidents are defined by Class, Group Category; thus providing information on the prevalence of types of incident, facilitating remedial action. Incident pause: The incident creation process can be interrupted at any time, allowing the user to perform an unrelated action.The user can then resume the process from the point they left off. Incident notifications: Email notifications can be set to notify a manager whenever an Incident is completed or by specific Class, Group Category to specific management. Work Orders Fast data entry on mobile device: All data pertinent to a work order is captured with minimal keystrokes and with clean, intuitive navigation between sections. Extensive data capture: Work Orders provide informational fields for description, relevant documents and photos; all segregated into logical sections. Time Date stamping: All Work Orders are automaticallyTime and Date stamped. Editing capability with revision control: A Work Order can only be modified before it has been marked as completed.After which, a revision can be made but the original document is never modified. This provides an easy to follow path of ownership with any work order in the system from creation to closure. Work Order pause: The work order creation process can be interrupted at any time, allowing the user to perform an unrelated action.The user can then resume the process from the point they left off. Work Order notifications: Email notifications can be set to notify a manager whenever a Work Order is completed. Reporting Custom dashboards: Data transferred from the mobile device can be presented in informative dashboard form displayed on an employee’s personal computer.The dashboards are customizable by the trained user.The user can have multiple dashboards. Different widgets can be added and subtracted rapidly and easily; and can be sized for the screen. Drill down capability: The user can move rapidly from one or through a series of dashboard widgets to drill down to the “source document”, a representation of the data entered on the mobile device. Easy to use analysis grids: i•Software360’s reporting includes “analysis grids” which allows a user to sort/filter data, change layouts, create charts, and group/aggregate data. Bookmarking: Reports a user develops can be “bookmarked” for future use. Subscriptions: Reports can be “subscribed” and are sent to the user on a selected periodic basis. Class, Group Category: Data only becomes information if it can be summarised, aggregated, sorted, filtered. i•Software360 drives analysis, insight and ultimately full transparency by imposing a process of classing, grouping and categorisation across all applications. LocaliSation Localisation: Both the mobile application and web portal are localized into a number of languages to provide an easier experience for users.Web portal users can simply select a language from a list on the website which will begin to show all text that is not entered by the user in the desired language. Mobile users will simply modify the language setting on their device to begin seeing these localized text values. For more information, please contact: sales@ isoftware360.com Text Proximo Nova Supporting text use Gill Sans Pan 1665c Pan 532c Pan 299c 6c 87m 100y 80c 73m 56y 73k 80c 18m # # # RGB RGB RGB PRINT WEB
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