Retail Operations in India

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A good report on LOW MARGIN HIGH TURNOVER RETAIL SECTOR.It will be helpful for students those wants to really have a grisp of indian retail
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    1947 Retail Page 1 SUMMER INTERNSHIP REPORTONWAREHOUSE OPERATIONS AND SUPPLY CHAIN OPTIMIZATIONAT00 RETAIL(  A SBU OF 00 THOUGHTWORKS PVT.LTD . )      1947 Retail Page 2 ACKNOWLEDGEMENT  First of all I wish to express my profound gratitude and sincere thanks to my Head of the Department Dr. N.K.Sharma, who allowed me to do my summer internship in 00thoughtworksPvt. Ltd. Gurgaon.I would like to thank my mentor  Mr. Sauravbansal ( Sr. Manager Execution & Control )   who wasalways there to help and guide me when I needed help. I wouldalso like to thank  Mr.Varun ,(Warehouse Manager) 00 Retail, his perceptive criticism kept me working to make thiswork more fruitful. I am thankful to him for his encouraging and valuable support. Working under him was an extremely knowledgeable and enriching experience for me. I am very thankful to him for all the value addition and enhancement done to me.Thanks are due to all the corporate staff especially to Mr Ashok Birla and other staff of Retail office.Last but not the least I am indebted to all the persons who provided me their helping hands for thecompletion of the internship.Sushil Kr. PandeyM.Tech (IME)IIT Kanpur     1947 Retail Page 3 Table of Contents COMPANY PROFILE ...................................................................................................................... 5 INTRODUCTION ............................................................................................................................. 7 1.1   Retailing Decision .............................................................................................................. 7 1.1.1 Warehouse location & capacity .......................................................................................... 8 1.1.2 Store location & size ......................................................................................................... 8 1.1.3 Transportation ................................................................................................................... 8 1.1.4 Shrinkage Control ............................................................................................................. 8 1.1.5 Information flow and control ............................................................................................. 8 1.1.6 Accountability of goods ..................................................................................................... 8 1.1.7 Stock management ............................................................................................................ 8 1.1.8 Time division .................................................................................................................... 9 1.1.9 Software Selection ............................................................................................................. 9 1.1.10 Website design ................................................................................................................ 9 BUSINESS MODEL ....................................................................................................................... 10 2.1   Supply chain of F&V ........................................................................................................ 10 2.1.1 Procurement .................................................................................................................... 10 2.1.2 Warehouse operations ..................................................................................................... 10 2.1.3 Front end operations ........................................................................................................ 11 2.1.4 Source of Improvements .................................................................................................. 11 2.2 Suggestions for operation manual ........................................................................................... 11 3.1 Distribution centre model ....................................................................................................... 14 3.1.1 Creating a model ............................................................................................................. 14 3.1.2 Back End Processing ....................................................................................................... 15 IT IMPLEMENTAION AT 00 RETAIL .......................................................................................... 17 4.1 System Hardware Requirement for Retail Excel ..................................................................... 17 4.2 Input Requirement ................................................................................................................. 17 4.3 Output Produce ...................................................................................................................... 17 FACILITY PLANNING .................................................................................................................. 19 5.1 Facility planning consideration for 00 Fresh ........................................................................... 19 5.2 Proposed Facility Design ........................................................................................................ 21 CHALLENGES IN FRONT OF 00 FRESH ..................................................................................... 23     1947 Retail Page 4 APPENDIX 1: TRAINING REQUIREMENTS FOR NEW LOCATIONS ....................................... 24 APPENDIX 2: WEBSITE FRONT PAGE DESIGN ........................................................................ 25 APPENDIX 3: PASSES DESIGN ................................................................................................... 28 Return Note ................................................................................................................................. 28 Gate Pass ..................................................................................................................................... 29 Trip Sheet .................................................................................................................................... 30
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